Renewal reminders catch policies before they lapse. A lapse tracker catches the ones that already did. The insurance lapse tracker software inside Agenex maintains a per-policy lapse-risk score, flags grace-period expirations, monitors revival windows for life policies, and surfaces back-premium plus late-fee maths for the clients who can still be brought back. Most lapsed motor, health and life policies are recoverable with a structured workflow — this is that workflow.
Lapse is a process, not a moment. The right tool follows the policy through every stage of that process.
A 0-100 score per policy that rises as renewal reminders go unanswered. Sits on the dashboard so high-risk clients get a personal call before lapse.
Life policies: 15-30 days. Motor: 90-day break-in window. Health: 30 days. Each alert fires at the right point with the right next-action.
Per-insurer revival deadline — typically 2-5 years for life. Recoverable policies stay in the active queue until the window closes.
For lapsed life policies — base premium owed, late-fee, applicable interest, total revival cost. Calculated automatically from the policy record.
Some revivals need fresh health declaration depending on lapse duration. The tracker flags this so the agent does not waste a recovery call.
For motor policies — NCB drops if renewal is missed beyond 90 days. The tracker shows the NCB at risk so the recovery conversation has real teeth.
Acquiring a new insurance customer costs effort. Recovering a lapsed customer costs almost nothing. Yet most agents have no structured workflow for policies that have already lapsed — they get written off mentally, and the trail commission, the cross-sell potential, and the family relationship walk out the door together. A working insurance lapse tracker software flips that economics. Lapsed-policy recovery typically runs at 30-50% success rate when the agent intervenes within the revival window with the right back-premium number ready.
Agenex's lapse tracker treats every line of business with its own rules. Life policies (LIC, HDFC Life, ICICI Pru, Max Life, Tata AIA, SBI Life) get a per-insurer revival deadline — typically 2 to 5 years from the date of first unpaid premium. Back-premium plus late fee plus accrued interest is calculated against the policy's premium-frequency and premium-paying-term. Motor policies get a 90-day break-in window after which NCB drops and inspection is needed before renewal. Health policies get the 30-day grace period after which continuity benefits, sum-insured no-claim bonus and waiting-period credits are lost — that last one matters because rebuilding waiting-period credits takes 2-4 years.
The tracker pairs with the rest of the platform. Renewal reminders handle the pre-lapse cadence. LIC-specific revival rules handle the post-lapse window for life policies. Motor agent module handles the NCB carry-forward and break-in inspection workflow. Health agent module handles continuity and waiting-period mathematics. Agencies that activate the full stack typically recover 5-10% of policies that would otherwise have been silently lost — across a 600-policy book that is 30 to 60 saved policies a year, every year.
A lapse-risk score is a 0-100 number that rises as renewal reminders go unanswered. A client who reads but does not respond to the 30-day reminder gets a low score. A client who has not paid at day 1 of the grace period gets a high score. The score sits on the dashboard so the highest-risk clients get a personal call before the policy lapses.
LIC and most private life insurers allow revival within a defined window after a policy lapses — typically 2 to 5 years depending on the product. The tracker stores the revival deadline per policy, calculates back-premium plus late fee, and flags whether a health declaration is needed. Most lapsed life policies are recoverable if the agent intervenes within the window.
Yes. Motor policies have a 90-day break-in window after lapse — after that NCB drops and inspection is needed. Health policies have a 30-day grace period after which continuity benefits are lost. The lapse tracker flags both with clear next-step actions.
Yes. The lapsed-policy queue can be filtered by line, by insurer, by lapse age, by lapse-risk score — then bulk WhatsApp goes out with the specific back-premium amount and revival deadline pre-filled per client. Messages respect each client's preferred language across Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Punjabi, Kannada, Malayalam and English.
If the renewal happens within 90 days of expiry, NCB carries forward fully. After 90 days NCB drops to zero on the next policy. The tracker shows the NCB at risk per vehicle alongside the recovery deadline — useful talking points for the agent's recovery call.
The 30/15/7/1 day WhatsApp cadence that prevents most lapses from happening in the first place.
LIC-specific revival rules, club tracking and commission slabs for the typical Indian life agent book.
See where lapses are concentrated — by insurer, line of business, region, sub-agent. Drives the next quarter's intervention plan.
NCB carry-forward, break-in inspection workflow, multi-expiry tracking — the motor side of lapse prevention.
Continuity benefits, waiting-period credits, portability windows — health-specific lapse-recovery rules.
The four-touch WhatsApp cadence and lapse-recovery workflow that lifts renewal ratios from 60s to 90s.
Recovery typically runs at 30-50% success rate with the right workflow. No credit card. Setup in 5 minutes.
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