Data privacy compliant insurance CRM - aligned with India's DPDP Act 2023 and equivalent global privacy standards. Customer consent management, data subject rights workflows (access, correction, erasure, portability), retention policies and breach notification automation built into the platform. Privacy is a feature, not an afterthought.
DPDP Act penalties go up to Rs.250 crore. Customers can demand their data, demand corrections, demand deletion. CRMs must support these demands or you cannot comply.
Capture explicit consent at policy entry, track consent for marketing, WhatsApp, SMS and data sharing separately. Customer can revoke any consent any time.
Customer requests their data - one click generates a structured export of every record about them. DPDP-mandated 'right to access' fulfilled in minutes.
Customer requests correction of inaccurate data - portal or WhatsApp interface lets them flag fields. Agent reviews and corrects, audit trail preserved.
Customer requests deletion - automated workflow checks legal/regulatory holds, executes deletion across all systems, generates erasure confirmation certificate.
Configurable retention rules per data category. Old leads auto-purge after 36 months, claim documents retained for 7 years per IRDAI, etc.
In the event of a security incident, automated workflows trigger 72-hour customer notifications and 72-hour DPDP authority notifications. No scrambling.
Create your Agenex account in 60 seconds. No credit card. First 10 policy entries and 5 RC checks are free.
Upload your Excel sheet, or paste from a notebook - Agenex turns notebook scribbles into a searchable client database.
Turn on data privacy compliant insurance CRM in one click. WhatsApp, SMS, payment links and reports start flowing automatically.
Data privacy compliant insurance CRM means the platform helps you meet your obligations as a data fiduciary under the DPDP Act 2023, not just store data securely. The Act gives Indian customers specific rights: right to know what data is held, right to correct inaccurate data, right to erase data when no longer needed, right to data portability, right to grievance redressal. As an insurance agent, you are obligated to honour these requests. Doing so manually across Excel sheets and WhatsApp folders is impossible.
Agenex automates each of these privacy workflows. When a customer requests their data, one click generates a structured export. When a customer requests correction, the portal accepts the input and the agent reviews. When a customer requests erasure, the system checks legal holds (claim documents must be retained for 7 years per IRDAI), then executes deletion across the policy database, document vault, voice notes archive and audit logs (where deletion is permitted). Each request generates an audit trail and a customer-facing confirmation.
Beyond rights workflows, Agenex enforces consent at every collection point. Policy entry forms have explicit consent toggles for marketing, WhatsApp, SMS, third-party sharing. Customers can revoke any consent via the portal, and the revocation propagates immediately - marketing campaigns auto-skip revoked customers, WhatsApp templates respect opt-outs. Retention policies run on the back-end automatically: a lead with no engagement for 36 months gets archived, then erased after the additional dormancy window. Compliance is continuous, not a once-a-year audit panic.
data privacy compliant insurance CRM - Agenex is built specifically for this use case in the Indian insurance market and is fully ready for the 2026 agent workflow.
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Available in Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Punjabi, Kannada, Malayalam - beema agent ke liye best app, sasta insurance management software, mobile se insurance record kaise rakhe.
Capture explicit consent for processing customer data, honour customer rights (access, correction, erasure, portability), notify customers of breaches within 72 hours, appoint a Data Protection Officer for larger agencies, maintain reasonable security safeguards, and follow retention/purpose-limitation principles. Penalties scale with the size of the breach and number of affected customers.
Yes - the platform includes a customisable privacy notice template aligned with DPDP requirements. The notice is presented at policy entry and customer onboarding, and is also accessible from the customer portal at any time. You can customise the notice with your agency's specific data uses; we keep the legal scaffolding compliant.
The system checks each data category against retention rules. Claim records must be kept 7 years per IRDAI - those are not erased even on customer request. Marketing data, lead data and non-regulatory communications are erasable immediately. The customer receives a clear erasure-completion certificate listing which data was erased and which was retained with reason.
Agenex powers the full daily workflow of an Indian insurance agent. Below is a typical day - and the Agenex modules that handle each step.
Open the dashboard. Today's renewal list is ready - sorted by client priority, premium, RTO. Vehicle multi-expiry shows Insurance, PUC, Fitness, Tax, Permits, CNG and Meter all at once.
One tap fires WhatsApp messages to today's expiring clients. Each message goes in the customer's own language - Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Punjabi, Kannada, Malayalam or English.
9 AM auto-sends birthday WhatsApp to clients in their preferred language. You don't lift a finger. Clients feel remembered. Renewal trust grows.
New lead walks in with a vehicle. Type the RC number - in 5 seconds Vahan returns owner, fitness, insurance status and pending e-challans. Rs.5 per check.
Issue a motor, health, life or general policy - add it in 30 seconds with all expiry, premium, commission fields. Document vault uploads policy PDF.
Sub-agent commissions auto-split at every renewal. End-of-week, monthly statements ready per sub-agent. No more month-end disputes.
Update partial premium collection. Customer ledger shows credit/debit, outstanding receivables. Other Income/Expense tracked. GST invoice ready for tax filing.
All type of reports auto-fill with today's calls, follow-ups, policies issued, commission earned. Tomorrow's renewal list builds itself overnight. Offline mode keeps you working in low-network zones.
One click: monthly commission report by insurer, line, sub-agent. Renewal ratio, lapsed policies, recovered policies. Email auto-sends to your CA on the 1st.
Below is the full software stack used by Indian insurance agents on every Agenex plan from Rs.999/year onwards.
Unlimited client profiles with vehicle, health, life and policy history. Searchable by name, phone, RC, policy number. Family linking for joint households.
One vehicle entry tracks Insurance + PUC + Fitness + Tax + National Permit + State Permit + CNG Cylinder + Meter expiry, with auto WhatsApp reminders for each.
Vahan-integrated RC verification (Lite for basic, Pro for full owner/engine/chassis) plus pending e-challan check in 5 seconds at Rs.5 per check.
Auto-calculate insurer-wise and customer-wise commission for LIC, motor, health, general, life - per policy, per month, per agent. Sub-agent splits handled automatically.
Auto WhatsApp reminders for vehicle expiry (Insurance, PUC, Fitness, Tax, Permit, CNG, Meter), policy renewals and birthdays in 10 Indian languages - included free.
Health policy portfolio tracker with cashless hospital network, sum insured, NCB, family floater, top-ups and claim status (CRN, TPA, settlement timeline).
LIC and life policy management with premium installment tracking, paid-up/lapsed status, nominee mapping, maturity benefit alerts and bonus records.
Home, shop, fire, travel, marine, transit, cargo, crop, cattle and pet insurance - portfolio tracker for every line of business with renewal and claim management.
DL records database with expiry tracking, issue-pending and photo-pending alerts, expired licence reports - essential for RTO consultants and motor agents.
Secure cloud locker for RC photos, fitness certificates, permits, tax receipts, PUC certificates, CNG cylinder docs, KYC, policy PDFs - AES-256 encrypted with daily backup.
Customer-wise credit/debit ledger, partial payments, receivables, Other Income/Expense tracking, GST-ready invoices and Tally export.
Insurer-wise payout reports, company-wise transactions, payout reconciliation - downloadable Excel/PDF, monthly settlement statements.
Onboard sub-agents with role-based view permissions, auto commission split, monthly statements per sub-agent, leaderboard for healthy competition.
Multiple offices, one dashboard. Manage staff with role-based access (vahan_view, rc_check_view, customer_view, payout_view). 2 free employee accounts.
All type of reports - commission report, due payments, follow-up, income, payment collections, reminder, top companies, upcoming insurance, vehicle CRM - all built-in.
To-do work module with task chats, plus Saathi community chat for connecting with other Indian insurance agents and getting peer support.
Personal branded mini-website per agent - share quotes, capture leads, click-to-call - included on every plan, no extra hosting cost.
Wallet transactions, yearly subscription management, refer-and-earn passbook, banner display - built-in monetization helpers.
No credit card. First 10 policy entries and 5 RC checks completely free. No commitment.
Excel import wizard maps your existing spreadsheet columns to Agenex fields. Or scan paper diary pages with OCR. Free assisted migration for first 200 policies.
One tap turns on auto-WhatsApp reminders. 30/15/7/1 day cadence. 10 languages. From this point, no renewal ever falls through.
Onboard sub-agents with their commission %. Auto-split at every renewal. Each sub-agent sees only their own clients with role-based access.
All type of reports auto-fill with daily activity. Schedule monthly commission MIS to email your CA on the 1st. Day-end summary shows tomorrow's priority.
From solo agents starting fresh to established agencies with sub-agent networks - Agenex scales with you.
Up to 150 policies. Vehicle + Health + Life + General. RC Lite + Challan. WhatsApp reminders 10 languages. Free Android app + free agent website. 2 employee accounts.
Up to 800 policies. Everything in Silver plus RC Pro, sub-agent network (5 sub-agents), priority support, advanced reports, customer ledger, accounting.
Up to 1,500 policies. Everything in Gold plus unlimited sub-agents, branch management, premium accounting (Our Account list), bulk import-export tools.
Up to 3,000 policies. Everything in Diamond plus white-label options, API access, dedicated success manager, custom training, branch consolidated reports.
Active across all 28 states
Policies tracked end-to-end
Indian languages WhatsApp + UI
Cities and states with local content
"Excel cannot send WhatsApp reminders, verify RC, calculate commission, or backup your data. Agenex does all four - in 10 Indian languages."
No credit card. Setup in 5 minutes. Plans from Rs.999/year.
Start Free TrialAgenex is the best insurance agent software in India for policy management, WhatsApp renewal reminders, RC and challan verification, commission tracking, sub-agent management, and insurance CRM 2026. Trusted by LIC agents, POSP agents, motor insurance agents, health insurance agents and life insurance brokers across Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Patna, Bhopal, Indore, Chandigarh, Surat, Kanpur, Nagpur, Thane, Coimbatore, Mysore, Vadodara, Rajkot, Visakhapatnam, Ludhiana and every state of Bharat.
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